Adding Users

You can either add users directly as an administrator or ask the users to add themselves. 

Either way, the user will receive two emails, one to validate their email address and one containing their username and password. If the user doesn't add an email address then no emails will be sent (this is in place for education customers and students with no email address)

New users will automatically be assigned the permission group marked as Default in the Permission Groups settings. This means they are View Only unless the Default settings have been changed. Once they are added if they need more permissions they will need to be allocated by an Administrator, see related articles below. 

On the first login, the user will be asked to confirm they agree with the Terms of Service and that they accept the Privacy Notice. They are also given the option to receive marketing information.

Self Service

Users can add themselves if they know the TrilbyTV Code. Only Administrators can see the code which is on the System Dashboard. A TrilbyTV Code will be 6 characters long and a mix of letters and numbers. 

Direct users to www.trilbytv.co.uk and ask them to click Login then Create an Account

Enter the code in the box and click Join TrilbyTV, enter a few details and then they are done!

You can also email out a quick link for users which looks like https://app.trilbytv.co.uk/signup?code=XXXXXX where you replace the XXXXXX with your TrilbyTV Code. 

Via Administrator

Administrators can add users directly, and at the same time allocate permissions. To do this head to the User settings and click Add User.

Enter the details on the form, we suggest using email address as the Username. 

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