Firewalls and Filtering
IN THIS ARTCLE
Whitelist TrilbyTV
Your local network's firewall and filtering is in place to keep you and your computers safe, some adjustment may be needed for TrilbyTV to work.
If you are unable to connect to TrilbyTV or TrilbyTV Player or having issues with accessing the TrilbyTV website, viewing content, or if you are unable to get a Player code, your network may be blocking access to some of the TrilbyTV systems.
If you have issues, please contact your IT department, share this web page and ask them to whitelist or unblock access to the TrilbyTV domains listed below, allowing access on ports 443 and 80.
*.trilbytv.co.uk(this is preferred as new domains may be added in the future)trilbytvmedia.blob.core.windows.nettrilbytvsmartcontentprod.blob.core.windows.net(Added September 2024)
Supporting Domains
The following URLS are used for content distribution such as images and fonts used throughout our tools
*.typekit.net(used for fonts)fonts.googleapis.com(used for fonts)fonts.gstatic.com(used for fonts)*.helpscout.net(used by our Customer Support chat)*.googletagmanager.com(used to manage dynamic javascript tags)l.trilby.uk(Required to show QR codes on RSS feeds and Polls)images.unsplash.com(Required for Smart Content backgrounds)
If you must specify a full domain, then please use the following, but be aware that these may change, and additional sub-domains may be added over time.
app.trilbytv.co.ukapi.trilbytv.co.ukauth.trilbytv.co.ukcdn.trilbytv.co.ukplayer.trilbytv.co.ukapi-01.trilbytv.co.uk(Updated Feb 2023)offload.trilbytv.co.ukmultisite.trilbytv.co.ukthings.trilbytv.co.uk(Required for Smart Content)stacks.trilbytv.co.uk(Required for Content Catalogue)
Whitelist Google Slides or Instagram
If you use Google Slides or Instagram content, some images and information will be shared directly from the Google, Instagram and Facebook servers, in which case you will need to unblock:
*.googleusercontent.com*.cdninstagram.com*.fbcdn.net
Whitelist Web Content
If you add Web Content to your TrilbyTV, you may also need to whitelist the websites you add so they don't get blocked. For YouTube be sure to include:
*.youtube-nocookie.com
Optional Whitelist Addresses
We use Helpscout for our customer support chat, Google Analytics and Google Firebase, and Sentry for crash reporting and analysis. You can optionally whitelist:
fcm.googleapis.comgcm-http.googleapis.comaccounts.google.comtrilbytv-player-android.firebaseio.comtrilbytv-player-ios-tvos.firebaseio.comtrilbytv-is.firebaseio.com*.sentry-cdn.comcdnjs.cloudflare.com*.googletagmanager.com*.google-analytics.com
Blocking these URLs should not impact the use of the apps.